Customer Success Representative

Role

We are seeking a Customer Success Representative to join our growing Neurolutions team. In this role, you’ll help us promote and sell our cutting-edge Neurolutions IpsiHand device. We’re building a best-in-class experience and are looking for enthusiastic individuals who are passionate about selling an amazing and life changing product. You will be an important part of a hard-working and winning team.

Are you open to learning? Do you have a winning attitude? Are you hungry for success? Up for a challenge? If so, this role is for you.  

This is an hourly role. In this role you will be assisting both the sales and clinical teams work with active leads and help support current users through their journey with the IpsiHand.  Additionally, this role is a work-from-home and remote position.  

What You’ll Do

• Support our customers at each stage of the process from obtaining the device to active use through proactive outreach and responding to inbound requests
• Own the scheduling and coordination of customer events including initial EEG testing, delivery and training, as well as any returns or repairs
• Manage inbound sales and support requests via live chat, inbound phone calls, texts, and emails
• Partner with potential customers to gather necessary insurance information, educate them on the insurance process, and assist them in the submission to their provider
• Be the first point of contact for prospective and active users of the IpsiHand 
• You’ll be on the front line and empowered to help our team learn to think in new ways about the customer experience and journey  
• Track customer progress through each stage of the funnel 
• Partner with the sales team to help develop new processes in a startup environment that help drive efficiency and productivity

What You’ll Need

• Bachelor's degree in Business Administration, Marketing, or related field
• 1-2 years of sales or customer service experience or equivalent,
• Sales focused and customer-centric: passionate about helping customers achieve outcomes and driving revenue for the business
• Self-motivated, driven to succeed, and competitive 
• Strong verbal and written communication skills
• Fast learner, team player, with the ability to adapt to change quickly  
• Experience with rehabilitation and stroke a plus

If you are a highly motivated and results-driven professional with a passion for healthcare and innovation, we encourage you to apply for this exciting opportunity.
 

About Neurolutions

Neurolutions is a medical technology company dedicated to transforming the lives of patients suffering from neurological conditions. Our mission is to develop innovative solutions that address the unmet needs of patients, and we are focused on advancing the field of neurorehabilitation through cutting-edge research and development.

Our flagship product, the IpsiHand device, is a breakthrough in neurorehabilitation that uses brain-computer interface technology to help patients regain hand function after stroke or other brain injuries. The IpsiHand device has been clinically validated and has received FDA clearance for use in the United States.

At Neurolutions, we are committed to improving patient outcomes and providing exceptional customer service to our clients. We are a team of passionate individuals who share a common goal of making a difference in the lives of patients. If you are looking for a challenging and rewarding career in the medical technology industry, Neurolutions may be the right fit for you.

Please note that the salary information is a general guideline only. Neurolutions considers factors such as the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, and internal equity, as well as location, market, and business considerations when extending an offer.